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The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
People in this job typically have less than 20 years' experience. Skills that are associated with high pay for this job are those in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Administrative assistant. A person responsible for providing various kinds of administrative assistance is called an administrative assistant (admin assistant) or sometimes an administrative support specialist. [1][2] In most instances it is identical to the modern iteration of the position of secretary or is a sub-specialty of secretarial duties.
Résumé. An example of a résumé with a common format with the name John Doe. A résumé, sometimes spelled resume (or alternatively resumé), [a][1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often they are used to secure new ...
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