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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many software come with a softphone), email, live chat ...
The Society for Human Resource Management (SHRM) is a professional human resources membership association headquartered in Alexandria, Virginia. SHRM promotes the role of HR as a profession and provides education, certification, and networking to its members, while lobbying Congress on issues pertinent to labor management.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
Job description manipulation is a widely practiced bad faith practice that is referred to the deliberate modification of job descriptions with the intent of favoring specific candidates or groups of candidates, often to meet certain hiring preferences or objectives.
The human resource consulting industry has emerged from management consulting and addresses human resource management tasks and decisions. [1] The Expert Resource Consultant suggests solutions based on expertise and experience, and assists in their implementation. The role is very typical in information benchmarking and design consulting (see ...
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