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Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
A service-level agreement (SLA) is an agreement between a service provider and a customer that defines the quality, availability, and responsibilities of the service. Learn about the components, types, and metrics of SLAs in different contexts, such as IT, telecom, and finance.
Get live expert help with your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
A responsibility assignment matrix (RAM) or RACI matrix is a model that describes the participation by various roles in completing tasks or deliverables for a project or business process. Learn about the key roles, alternatives, and examples of RAM in different contexts.
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