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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
its.ac.id. ITS campus location. Sepuluh Nopember Institute of Technology (Indonesian: Institut Teknologi Sepuluh Nopember, lit. 'Sepuluh Nopember Institute of Technology'; abbreviated as ITS) is a national public research university located in Surabaya, East Java, with a strong emphasis on scientific, engineering, and vocational education system.
A service system (also customer service system (CSS)) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Distance education, also known as distance learning, is the education of students who may not always be physically present at school, [ 1 ][ 2 ] or where the learner and the teacher are separated in both time and distance. [ 3 ] Traditionally, this usually involved correspondence courses wherein the student corresponded with the school via mail ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Not to be confused with Distance education, Online machine learning, or Tech ed. Educational technology (commonly abbreviated as edutech, or edtech) is the combined use of computer hardware, software, and educational theory and practice to facilitate learning. [ 1 ][ 2 ] When referred to with its abbreviation, "EdTech", it often refers to the ...