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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
AES (Windows XP Service Pack 1, Windows Server 2003 onward) Data deduplication: Yes (Windows Server 2012) [10] Other; Supported operating systems: Windows NT 3.1 and later Mac OS X 10.3 and later (read-only) Linux kernel version 2.6 and later Linux kernel versions 2.2-2.4 (read-only) FreeBSD NetBSD OpenBSD (read-only) ChromeOS Solaris ReactOS ...
A service system (also customer service system (CSS)) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Dell Inc. is an American technology company that develops, sells, repairs, and supports computers and related products and services. Dell is owned by its parent company, Dell Technologies. [3][4] Dell sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, and ...
Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT [1] are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network configuration and ...
Information technology (IT) is a set of related fields that encompass computer systems, software, programming languages, and data and information processing, and storage. [1] IT forms part of information and communications technology (ICT). [2] An information technology system (IT system) is generally an information system, a communications ...