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Learn about 23 customer service job titles, including their average salary and primary duties, so you can find the right customer service role for your career.
A Customer Service Representative, also commonly called a Customer Service Agent or Customer Care Representative is a customer-facing employee who receives calls, manages complaints, and answers customer requests.
Explore the Customer Service Representative job title hierarchy, common titles by experience level, emerging job titles for Customer Service Representatives, how to advance your title in 2024, and the most similar careers.
1. Customer Service Representative. Customer service reps work directly with customers. Rather than responding to customer outreach, they reach out to customers and offer product and service solutions, discounts and sales, company news, and other forms of proactive communication.
Whether you are looking to hire the right talent or planning your career trajectory, knowing these key positions will provide valuable insights into the workings of an efficient customer service department. 1. Customer Support Representative.
Below are some general and specific customer service job titles – from the top to the bottom of the hierarchy – along with their required skills and average salaries. We also show you how to identify these skills in your job candidates.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative.
Responsibilities for Customer Service Representative. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion; Document all inquires, requests, resolutions, and follow-up tasks; Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.