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  2. Internal control - Wikipedia

    en.wikipedia.org/wiki/Internal_control

    Internal control, as defined by accounting and auditing, is a process for assuring of an organization's objectives in operational effectiveness and efficiency, reliable financial reporting, and compliance with laws, regulations and policies. A broad concept, internal control involves everything that controls risks to an organization.

  3. Unit testing - Wikipedia

    en.wikipedia.org/wiki/Unit_testing

    Unit testing is the cornerstone of extreme programming, which relies on an automated unit testing framework. This automated unit testing framework can be either third party, e.g., xUnit, or created within the development group. Extreme programming uses the creation of unit tests for test-driven development.

  4. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  5. International Civil Aviation Organization - Wikipedia

    en.wikipedia.org/wiki/International_Civil...

    icao .int. Politics portal. The International Civil Aviation Organization ( ICAO / ˌaɪˈkeɪoʊ / eye-KAY-oh) is a specialized agency of the United Nations that coordinates the principles and techniques of international air navigation, and fosters the planning and development of international air transport to ensure safe and orderly growth. [2]

  6. SWOT analysis - Wikipedia

    en.wikipedia.org/wiki/SWOT_analysis

    Strategy. SWOT analysis (or SWOT matrix) is a strategic planning and strategic management technique used to help a person or organization identify Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning. It is sometimes called situational assessment or situational analysis. [1]

  7. Software testing - Wikipedia

    en.wikipedia.org/wiki/Software_testing

    e. TestingCup – Polish Championship in Software Testing, Katowice, May 2016. Software testing is the act of checking whether software satisfies expectations. Software testing can provide objective, independent information about the quality of software and the risk of its failure to a user or sponsor. [1] Software testing can determine the ...

  8. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  9. Test case - Wikipedia

    en.wikipedia.org/wiki/Test_case

    Test case. In software engineering, a test case is a specification of the inputs, execution conditions, testing procedure, and expected results that define a single test to be executed to achieve a particular software testing objective, such as to exercise a particular program path or to verify compliance with a specific requirement. [1]