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Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
How can we help? Browse help by category. Account & Security. PS Store & Refunds. Tiered Services. Games. Hardware & Repairs. Safety. Secure sign in with passkey. Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Set up passkey.
Access Online Assistant. Enter your name and select Start Chat. Make sure you have access to your sign-in ID and your online ID. Sign-in ID: A valid email address used to sign in to PSN. Online ID: A unique display name used to identify you on PSN. Select your issue and answer the chatbot questions. If your issue is solved, the chat ends.
Enter your mobile number or scan the QR code with the authenticator app. If the QR code fails, copy and paste the alphanumeric code on your app. Enter the verification code you receive via SMS or app and select Activate .
Call PlayStation Support: In case you prefer speaking with a customer service agent directly over the phone, you can call PlayStation’s helpline at 1-800-345-SONY (7669). Before dialing, make sure you have your PSN account details and console serial number ready for a smooth experience.
How to get support from the PlayStation Experts. Press Ask a PlayStation Expert displayed at the bottom right of the screen to start an online conversation with a PlayStation Expert through the Limitless application. Provide your first name and a valid email address to submit your question.
Contact us online or by phone for help with your Sony® Consumer Electronics products.
Find everything you need for help with Subscriptions & Services on PlayStation™Network.
Contact Us. Looking for help? Please select a category that matches your request. About PlayStation® Products and Services. If you are a customer seeking support upon using our products and services, please click the link above. You will be directed to the PlayStation® Support Site. About the Official Licensing Program.
Contact information for product support depends on the country or region where the hardware was purchased.