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This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities.
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers, software products or ...
Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [17] Gojek app was launched in January 2015, [18] and in less than two years, the app racked up nearly 30 million downloads. [19]
A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...
The Corrupt Practices Investigation Bureau ( CPIB) is an independent agency of the Government of Singapore responsible for the investigation and prosecution of any possible serious or complex fraud and corruption in Singapore. The CPIB has the mandate to investigate into any acts or forms of corruption in the public and private sectors in ...
PT Telekomunikasi Indonesia (Persero) Tbk (lit. ' Telecommunications Indonesia State-owned Public Limited Company ') officially shortened into PT Telkom Indonesia (Persero) Tbk, also simply known as Telkom, is an Indonesian multinational telecommunications conglomerate with its corporate headquarters in Bandung and its operational headquarters in the Telkom Landmark Complex in Jakarta.
The California Labor Commissioner's Office has fined Amazon a total of $5.9 million following accusations the company violated the state's Warehouse Quota Law.
Marrybrown Sdn Bhd ( doing business as Marrybrown) is a Malaysian-owned multinational chain of quick service restaurants originated in Johor Bahru, Johor, Malaysia. Being one of the largest global halal fast food-establishments, the chain has since expanded to over 250 locations throughout Malaysia and across several countries. [1]