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IBPAP (IT & Business Process Association Philippines) estimates that the overall market will mature and grow at a compound annual growth rate (CAGR) of 9.2% from 2016 to 2022, slower than the CAGR of 17% from 2010 to 2016. 43,000 low-skilled jobs will become obsolete as a result of automation, while 388,000 new mid-skilled jobs and 309,000 ...
Aon Hewitt (formerly known as Hewitt Associates) was a provider of human capital and management consulting services headquartered in Lincolnshire, Illinois in the United States. From 500 offices in 120 countries, it provided consulting, outsourcing, and reinsurance brokerage services. The "Aon Hewitt" brand and legal entities have now been ...
The Home Depot, Inc. The Home Depot, Inc. is an American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals. Home Depot is the largest home improvement retailer in the United States. [3] In 2021, the company had 490,600 employees and more ...
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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
The Philippines Knowledge Process Outsourcing (KPO) services are often called "non-voice" or back office services, referring to activities outside contact center, customer and IT support services. In 2014, the KPO sector comprised 40 percent of the country's outsourcing industry.
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Robert Louis Nardelli (born May 17, 1948) is an American businessman who was the CEO of Freedom Group from September 2010 to March 2012. Prior to that role, Nardelli served as chairman and CEO of Chrysler from August 2007 to April 2009 and CEO of The Home Depot from December 2000 to January 2007. Before joining The Home Depot, Nardelli spent ...