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A user complains about not being able to reach a human being on the phone for their account questions and issues. Official employees and other users offer suggestions and advice on how to contact Xfinity support via direct message or phone number.
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
Find out how to chat with a live customer service representative from Xfinity on their online platform. Read the posts and responses from other users and official employees about their experiences and issues with the Xfinity Assistant.
Thinking this would be an easy issue to solve since I have been a good customer and desired to continue using your service, I called your customer support number (888.947.6087) and on the first call your representative told me I would have to pay for another months service before they would be able to restore my service.
Thank you for visiting our official Xfinity Community Forums support page. We would be more than happy to assist with any account changes. To get started, can you please send us another Direct Message with your name and service address? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary . Click the "Direct Message chat ...
A user complains that Peacock Plus was accidentally cancelled by an Xfinity store associate and cannot be reactivated. Xfinity employees offer some solutions and ask for more details via direct message.
A forum thread where users share their experiences and complaints about Comcast customer service. Find out how to contact a live agent, what to do if you are stuck in a loop, and how to post a private message to Xfinity support.
i very angry because i lost my service do to the agents that charge me for phone service and not cancel my tv and just leaving my wifi now i can pay the bill yous charge me 800 dollars i been fight with the agent that keep tell me you have to pay the past do so we can fix the problem o have done this over 7 months instead helping low my bill ...
I have been an Xfinity customer for a very long time and once I canceled my TV my Wi-Fi went up tremendously. I was paying close to $100 a month. I called several times and eventually they gave me a deal of $66 a month just for Internet. Thus I did research in the community and I have made my mind up that I no longer want to be an Xfinity customer.
Additionally, the address assigned to my account is not the address I gave when I initiated my new service. I am currently linked to Wi-Fi over my router, but I am listed at an address completely different from my actual physical location. It has made signing in utterly impossible.