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Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail. [1][2] Customer service representatives answer ...
A customer profile is a detailed description of any particular classification of customer which is created to represent the typical users of a product or service.
A financial export is a financial service provided by a domestic firm (regardless of ownership) to a foreign firm or individual. While financial services such as banking, insurance, and investment management are often seen as domestic services, an increasing proportion of financial services are now being handled abroad, in other financial ...
The head of the global remittance service provider says building a 'customer centric' culture has been a top-down operation.
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