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Under intel sst audio device (wdm), the file C:\windows\system32\drivers\isstrtc.sys, I copied in version 6.3.9600.17038. and under Realtek I2S Audio codec, the driver file c:\windows\system32\drivers\rtii2sac.sys, I copied in version 6.4.10041.4257. You have to do this by booting to command prompt under recovery options.
Click "Yes" when prompted for permission from User Account Control. Expand the Display adapters section. Right-click the Intel® graphics entry and select Update Driver Software. Click "Browse my computer for driver software". Click "Let me pick from a list of device drivers on my computer". Click "Have Disk".
The Intel (R) Display-Audio' drivers are installed as part of your Intel HD Graphics card device drivers when you install those . . . Open Device Manager (accessible by right clicking your Start Button) Expand the Display Adapters section. What model of Intel HD Graphics is listed there?
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4. Select "Choose from a list..." 5. Select "Game Controllers, Audio..." 6. In the folder where the driver was extracted, select the "IntelHDASST" folder. 7. After this the audio started working although the device "Intel Smart Sound Technology" was added with a warning that it cannot start the device.
Disconnect from the Internet so no new drivers are automatically installed by Windows Update. Uninstall the driver and the Intel Graphics Driver from Apps and Features. Restart the computer. Go to the Device Manager > Video Adapters and check if the controller is listed as 'Microsoft Basic Display Adapter'.
Update: march 28 2021. I fixed this issue by uninstalling the Intel (R) Smart Sound Technology (Intel (R) SST) Audio Controller driver and the Intel (R) Smart Sound Technology (Intel (R) SST) OED driver at the same time [ use the delete option when uninstalling ], I restarted, and after a second the red x disappeared and my sound was back!!
First of all, Intel Display audio driver supports audio coming from the graphic card. For example, if you connect your a monitor/TV via the HDMI or display port on the computer, the sound goes from the graphic card via the HDMI/Display port to the monitor or TV. However, if you don't have sound on the built in speakers, or any external speakers ...
And as a troubleshooting step, and based on your CPU graphics, try a Clean Installation of Intel® Graphics Drivers in Windows* of the latest driver: 31.0.101.4952. Let us know if you still need assistance. Otherwise, we will close the tread. Best regards, Isaac Q. Intel Customer Support Technician.
Press Windows key + X. select device manager. select Sound, video and game controllers. Uninstall all audio drivers. then check "delete the driver software for this device". Click Uninstall. Open Windows Updates the click "check for updates". 2. If that didn't work.