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An apology is a voluntary expression of regret or remorse for actions, while apologizing (apologising in British English) is the act of expressing regret or remorse. [1] In informal situations, it may be called saying sorry. The goal of apologizing is generally forgiveness, reconciliation and restoration of the relationship between the people ...
Non-apology apology. A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1][2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3] It is common in politics and public relations.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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A “true apology does not include the word ‘but,'" she says. According to Lerner, a good example of an apology goes like this: “I’m really sorry about what I said at the party last night ...
Even if the person they’ve hurt 100 percent deserves an apology, they may fear appearing weak or insecure—despite logically knowing this isn’t the usual outcome of apologizing.
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