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Signal strength and readability report. A signal strength and readability report is a standardized format for reporting the strength of the radio signal and the readability (quality) of the radiotelephone (voice) or radiotelegraph (Morse code) signal transmitted by another station as received at the reporting station's location and by their ...
Telephone call recording laws are legislation enacted in many jurisdictions, such as countries, states, provinces, that regulate the practice of telephone call recording. Call recording or monitoring is permitted or restricted with various levels of privacy protection, law enforcement requirements, anti-fraud measures, or individual party consent.
Quality of service (QoS) mechanism controls the performance, reliability and usability of a telecommunications service. Mobile cellular service providers may offer mobile QoS to customers just as the fixed line PSTN services providers and Internet service providers may offer QoS. QoS mechanisms are always provided for circuit switched services ...
How about turning the tables and doing the recording yourself for your own quality assurance purposes? Then the next time you get a commitment from a customer service representative to resolve a ...
Drive testing. RF Drive testing is a method of measuring and assessing the coverage, capacity and Quality of Service (QoS) of a mobile radio network. The technique consists of using a motor vehicle containing mobile radio network air interface measurement equipment that can detect and record a wide variety of the physical and virtual parameters ...
First Call Resolution. First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [ 1] FCR is one of the most-watched metrics and considered the most important call center industry metric.
Worldwide distribution of country calling codes. Regions are coloured by first digit. Country calling codes, country dial-in codes, international subscriber dialing (ISD) codes, or most commonly, telephone country codes are telephone number prefixes for reaching telephone subscribers in foreign countries or areas via international telecommunication networks.
Mean opinion score (MOS) is a measure used in the domain of Quality of Experience and telecommunications engineering, representing overall quality of a stimulus or system. It is the arithmetic mean over all individual "values on a predefined scale that a subject assigns to his opinion of the performance of a system quality". [ 1 ]