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Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
Learn about the role, responsibilities and challenges of a chief customer officer (CCO), the executive responsible for the total relationship with an organization’s customers. Find out how CCOs are defined, measured, trained and supported by various associations and resources.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the role, duties and skills of an administrative assistant, also known as an administrative support specialist or a secretary. Find out the employment outlook and salary information for this occupation in various industries and fields.
A job description is a written narrative that describes the tasks, duties, and responsibilities of a position. It may also specify the qualifications, skills, working conditions, and salary range of the job. Learn how job descriptions are developed, used, and managed in organizations.