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2. Society for Human Resource Management - Wikipedia

   en.wikipedia.org/wiki/Society_for_Human_Resource...

   The Society for Human Resource Management (SHRM) is a professional human resources membership association headquartered in Alexandria, Virginia. SHRM promotes the role of HR as a profession and provides education, certification, and networking to its members, while lobbying Congress on issues pertinent to labor management.

3. 360-degree feedback - Wikipedia

   en.wikipedia.org/wiki/360-degree_feedback

   360-degree feedback (also known as multi-rater feedback, multi-source feedback, or multi-source assessment) is a process through which feedback from an employee's colleagues and associates is gathered, in addition to a self-evaluation by the employee. 360-degree feedback can include input from external sources who interact with the employee ...

4. Customer Service Job Description - AOL

   www.aol.com/news/2010-10-15-customer-service-job...

   Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...

5. Competence (human resources) - Wikipedia

   en.wikipedia.org/wiki/Competence_(human_resources)

   Competence (human resources) Competence is the set of demonstrable characteristics and skills that enable and improve the efficiency or performance of a job. Competency is a series of knowledge, abilities, skills, experiences and behaviors, which leads to effective performance in an individual's activities. Competency is measurable and can be ...

6. Human resource consulting - Wikipedia

   en.wikipedia.org/wiki/Human_resource_consulting

   The human resource consulting industry has emerged from management consulting and addresses human resource management tasks and decisions. [1] The Expert Resource Consultant suggests solutions based on expertise and experience, and assists in their implementation. The role is very typical in information benchmarking and design consulting (see ...

7. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]