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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...
A self-help group from Maharashtra, India, making a demonstration at a National Rural Livelihood Mission seminar held in Chandrapur. Self-help or self-improvement is "a focus on self-guided, in contrast to professionally guided, efforts to cope with life problems" [1] —economically, physically, intellectually, or emotionally—often with a substantial psychological basis.
Ruangguru (a play of the phrase ruang guru, literally "teachers' office") was founded in April 2014 by Adamas Belva Syah Devara and Muhammad Iman Usman to aid students to find various tutors online. [4][5] As of August of the same year, there were more than one thousand teachers registered. Ruangguru was also funded by East Ventures.
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Guru Inc. was founded in 1998 [2] in San Francisco as an online clearing house for high tech workers seeking short-term contracts. The company, led by brothers Jon and James Slavet, raised $3M USD in angel funding and a further $16M USD in a full venture round led by Greylock Partners and August Capital. [2]
Skills-based routing. Skills-based routing (SBR), or skills-based call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centres.