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Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Find out how to get live expert help with your AOL needs, from email and passwords, technical questions, mobile email and more. You can also access 24/7 phone support if you are a paid member by calling 1-800-827-6364.
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Find the support options to contact customer care by email, chat, or phone number on the AOL Help page.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Gojek is a technology group that offers more than 20 services, such as ride-hailing, food delivery, and online payments, in five Southeast Asian countries. Founded in 2010, Gojek has raised over $3 billion in funding and merged with Tokopedia in 2021 to form GoTo.
Zendesk is a Danish-American company that provides software-as-a-service products for customer support, sales, and other customer communications. Founded in 2007 in Copenhagen, it moved to San Francisco in 2009 and went public in 2014, and was acquired by a group of investors in 2022.