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2. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

3. Customer engineer - Wikipedia

   en.wikipedia.org/wiki/Customer_engineer

   A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.

4. Business process outsourcing - Wikipedia

   en.wikipedia.org/wiki/Business_process_outsourcing

   BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Learn about the benefits, threats, and challenges of BPO, as well as its sub-segments and examples.

5. Software product management - Wikipedia

   en.wikipedia.org/wiki/Software_product_management

   Learn what software product management is, why it is important, and how it is done. Find out the roles, stages, skills, and education of software product managers.

6. Business process management - Wikipedia

   en.wikipedia.org/wiki/Business_process_management

   BPM is a discipline of managing business activities to achieve goals, spanning systems, employees, customers and partners. It involves modeling, automation, execution, measurement, optimization and improvement of processes.

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.

8. Business process orientation - Wikipedia

   en.wikipedia.org/wiki/Business_process_orientation

   Another empirical study by Kohlbacher (2009) reveals that BPO is positively associated with customer satisfaction, product quality, delivery speed and time-to-market speed. [1] For a central concept, one that has become something of a Holy Grail for 1990s managers, BPO has remained remarkably hard to pin down. Its champions argue that it is a ...

9. Outsourcing - Wikipedia

   en.wikipedia.org/wiki/Outsourcing

   Outsourcing is a business practice of using external providers for business processes that would otherwise be handled internally. Learn about the origin, motivation, and examples of outsourcing, as well as the related concepts of offshoring, insourcing, and midsourcing.