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Kindle E-Reader Help. Get help setting up and troubleshooting common issues with your Kindle E-reader. Learn how to connect your Kindle E-Reader to the internet and troubleshoot issues.
Restart your Kindle to resolve intermittent issues such as a frozen screen or slow performance. Press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release.
The Kindle needs reset. Sometimes an update or keeping the device on for long periods will cause the Kindle to not be able to connect to Amazon's services. Hard reset your device by pressing and holding the kindle power button for 40-45 seconds until the kindle logo appears on the screen.
Here are some of the more common problems that have been reported by Kindle Paperwhite owners in community forums. For many of these problems, there are steps for a quick resolution.
Brightness level is too low. If the Kindle’s brightness is too low for reading, there is an option to toggle the brightness level. The recommended brightness level for optimum display and battery function is ten. Press the icon that looks like a lightbulb and a drop-down menu should appear.
Troubleshooting an unresponsive Kindle. This article explains what to do if your Kindle has locked up, with all of the most common ways to fix a Kindle that’s frozen. If your Kindle is powered on, but it’s unresponsive, then you can use these methods to fix it.
Amazon Kindle: Troubleshooting. Restarting or resetting your Kindle can solve many issues. Learn more about Kindle on Amazon Help: https://www.amazon.com/gp/help/custom......more. Restarting...