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To make your account more secure, please enable 2-Step Verification via Authenticator app. This will help keep your account safe even if your password or email is stolen. To learn more about 2-Step Verification, visit our 2-Step Verification Help Page.
Submit a support request to the Roblox Customer Service team for help with billing or account issues.
Use the email you signed up with to contact Roblox Support. This shows that you have access, and most likely are the original owner of the account. The next thing you can do when you contact Roblox Support is to pull up any receipts or screenshots of proof of purchase if you ever purchased Robux.
Roblox Customer Support team assists with Billing and Account issue related questions. Make sure to check our Roblox Help Articles before contacting us. If you need further assistance, review the below information and fill out the Support form.
My account was hacked - What do I do? Verify Your Email Address or Phone Number. Parent PIN General Information. Add 2-Step Verification to Your Account. See all 13 articles.
Losing your account to a hacker can be scary. Especially if you have purchased items or limited items. Luckily the Roblox team has ways they can work with you to help get your account back. This wikiHow will teach you how to restore your hacked Roblox account and avoid getting hacked in the future.
If you're not able to access your account, contact Customer Service at info@roblox.com or through their integrated Contact Us page at http://roblox.com/Support. Provide your username and details on how your account was compromised.