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Find information about PlayStation products, features and services that are no longer available or are being discontinued.
If you're having issues with a direct.playstation.com order, contact us. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
PlayStation Support is currently experiencing technical challenges and we are unable to respond to you at the moment. We're doing everything we can to resume our service as quickly as possible. In the meantime, find help on the Support website.
How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
Using the PS Remote Play app, you can control your PlayStation®5 console or PlayStation®4 console from a PC or Mac connected to a high-speed network. Check your PC or Mac meets the requirements and then follow the steps below to set up Remote Play.
Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
Find everything you need to know about your account and how to stay safe on PlayStation, including set-up help, log in support and more.
Explore the new generation PlayStation 4 and PS5 consoles - experience immersive gaming with thousands of hit games in every genre to rewrite the rules for what a PlayStation console can do.
Find out if you're eligible for a PlayStation™Store refund and how to request a refund on PlayStation Store purchases.
Der PlayStation-Support hat derzeit technische Probleme. Im Moment können wir dir nicht antworten. Wir bemühen uns, das Problem so schnell wie möglich zu beheben. In der Zwischenzeit findest du Hilfe auf der Support-Website.