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make sure shield tv unit and the controller are on the same Wi-Fi network e.g. 2.4g hz. using the USB cable connect controller to unit, go to settings,apps and then shield controller, clear data and then force stop. disconnect USB cable from controller. reset or power cycle unit. reset controller by holding back and home until lights go off ...
Update 1 (Aug 1st, 2022) Bluetooth and Mac address, unavailable. Need help please. TLDR version only: Flashed the first most recovery image 8.1.0 as the final solution and it worked. No Hold for Pairing page, choose Language is the first page and it recognised my keyboard for input.
For step by step instructions on how to connect your SHIELD controller or SHIELD remote, visit: http://nvda.co/connect.
If your Bluetooth accessory won't connect with your SHIELD TV, try the troubleshooting steps below. Turn your Bluetooth device off, then turn it back on. Restart your SHIELD TV. NOTE Connecting file transfer Bluetooth devices such as smartphones, tablets and laptops to SHIELD is not supported.
Open the SHIELD controller app on your SHIELD device. Tap the NVIDIA button on the wireless controller. The NVIDIA button flashes to show that the controller is in connection (pairing) mode. If the NVIDIA button is not flashing, hold the NVIDIA button until it starts flashing, and then release.
On your SHIELD device, open the SHIELD controller app . On your controller, tap the NVIDIA button. The NVIDIA button flashes to show that the controller is in connection mode. If the NVIDIA button is not flashing, hold the NVIDIA button until it starts flashing, and then release.
To connect it to a SHIELD device, open the SHIELD accessories app on your SHIELD device and follow the instructions. To put your SHIELD controller into Bluetooth pairing mode, press and hold the NVIDIA button for 3 seconds. Get more help here.