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Hello, I use Microsoft 365 Business Standard and I'm currently unable to login to my email account on the Outlook desktop app (Microsoft Outlook for Microsoft 365 MSO (Version 2203 Build 16.0.15028.20178) 64-bit) while I'm able to login on the Web App. Outlook simply says that "Something went wrong" and nothing else.
Learn how to add a new email address and make it the primary alias for your Microsoft 365 personal account. Follow the steps and see the reference links provided by an independent advisor in this forum thread.
Thank you for posting. Make sure that Outlook 365 and Windows OS are latest updated. You may please try to remove stored user credentials in the Credential Manager via using Control Panel. Moreover, please use the Office 365 Support and Recovery Assistant (SaRA) tool to set up new Outlook profile to diagnose the problems.
c) if you create a new Outlook profile and configure POP accounts, be sure to use the same PST file for the account. To make sure you select the correct PST file for the account, open the original Outlook profile (<Email> tab), select the POP account --> take note of the full folder path / file name that appears beside the <Change Folder> button
There are 4 email accounts associated, 3 office 365 accounts and 1 godaddy account. Each time I open Outlook, it opens a pop up window to ask from my login credentials, a separate pop up for each account. The last 10 days, when I open Outlook it randomly hangs on a login popup credential window and never presents itself for data entry.
Users report that Outlook 365 keeps bouncing back to "Pick an account" when trying to log in with an email registered with Squarespace domain. See possible solutions, such as using Outlook in safe mode, clearing browser cache, and removing Office credentials.
The new Outlook app which is replacing the existing Calendar app will not sync to my 365 account. The account uses my many-years-old free email address as its login ID, so when I try to add my 365 account to Outlook in the Accounts tab, it tries to sync to the email address in the login ID, not the 365 account.
2. Currently logged in to another valid Micorsoft account. 3. Under "Microsoft 365 and Office", select "manage account security". 4. Under Categories, select Manage Account Security, and then click Confirm. 5. Click Chat with Support Agent in Web Browser. I wish you all the best. Carmid.L-MSFT | Microsoft Community Support Specialist
Select a name for the app password (for example, "Outlook PC") 5. Copy the generated app password 6. Now go back to Outlook and click "Add Account" 7. Click "Other Account POP, IMAP" and enter your AOL email and the generated app password " If you require any further information, then please don’t hesitate to get in contact.
A Microsoft account is a User account used to Login to Windows. An Outlook account is a Microsoft Email account. (Hotmail) Some people use the Outlook Email account to login to Windows, but are different things all together. In Control Panel/Users, you can create Local accounts and Microsoft accounts for users.