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Learn how to add a new email address and make it the primary alias for your Microsoft 365 personal account. Follow the steps and see the reference links provided by an independent advisor in this forum thread.
1. Reset Alternate Email Address for MFA: Since your alternate email address is the same email address you can't access, you'll need to update it: Go to the Microsoft Account Recovery Page: Visit the Microsoft account recovery page. Enter Your Microsoft 365 Email Address: Enter the email address associated with your Microsoft 365 account.
Users report issues with logging in to Outlook desktop app while online works. See possible solutions, such as changing alias, removing credentials, reinstalling Office, and contacting support.
This email address being used was created 2 months ago. I created a Microsoft account with it about 1 month ago. I believe there is an issue with my accounts and I am unable to get in touch with anyone. I used to be able to log on to Microsoft Word, Excel etc. after I purchased it via Office 365 using my personal Gmail account.
I have a Microsoft 365 subscription under my personal email address, and a separate Microsoft account under a separate email address. I'd like to link it to the second profile (under separate email address), in order that I can use the subscription when I'm logged in that profile.
Meanwhile, You should see three vertical dots on the "Pick an account" page under Control Panel > User Accounts > Credential Manager, where your email address is shown in your screenshot. Then choose "Forget" from the menu. The next time you sign in, O365 will ask if you want to remember this account so that signing in is quicker.
I have the same problem. Bought a work computer but have to use my personal email address and Microsoft account to log in. If I put in the work email purchased as a work account in Microsoft 365, it just says the account doesn't exist. In this case, I have administrative rights to the business accounts.
Hello, I have installed Office to a PC using my Microsoft 365 Standard account. However, after the installation I want to sign in to Office with another user which has a Microsoft 365 Basic account (without office apps installation).
Since a few days I cannot login to any of my Microsoft apps, using my Microsoft365 accountcredentials. This has worked for months before. When trying to login in, my Iphone opens Microsoft Authenticator for a few seconds, and after that I receive the message that there has been a problem with my account, try again later.
· I can't sign in to my Microsoft account - Microsoft Support · Help with the Microsoft account recovery form - Microsoft Support · How to recover a hacked or compromised Microsoft account - Microsoft Support. If you have any other Microsoft account sign in issues, use our Sign-in helper tool.