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Long-term support. Long-term support ( LTS) is a product lifecycle management policy in which a stable release of computer software is maintained for a longer period of time than the standard edition. The term is typically reserved for open-source software, where it describes a software edition that is supported for months or years longer than ...
Software development. Software maintenance is the modification of software after delivery. Software maintenance is often considered lower skilled and less rewarding than new development. As such, it is a common target for outsourcing or offshoring. Usually, the team developing the software is different from those who will be maintaining it.
Board support package. In embedded systems, a board support package ( BSP) is the layer of software containing hardware -specific boot firmware and device drivers and other routines that allow a given embedded operating system, for example a real-time operating system (RTOS), to function in a given hardware environment (a motherboard ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
An information system is a form of communication system in which data represent and are processed as a form of social memory. An information system can also be considered a semi- formal language which supports human decision making and action. Information systems are the primary focus of study for organizational informatics.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Software assurance ( SwA) is a critical process in software development that ensures the reliability, safety, and security of software products. [ 1] It involves a variety of activities, including requirements analysis, design reviews, code inspections, testing, and formal verification. One crucial component of software assurance is secure ...