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I have a Roku Ultra. After adding the Xfinity app and going through the sign in/activation step, I am taken to a screen that reads: Welcome! This device can only access Xfinity Stream on your in-home Xfinity Wifi. I have top-tier internet through Xfinity, as well as an Xfinity cable subscription. M...
Here are a few troubleshooting steps you can try to resolve the issue: Try the suggested step posted by @jkoons, perform the X1 System Refresh Feature. Restart your Roku device: Go to Settings > System > System Restart and select Restart. Once the device restarts, try to launch the Xfinity app again.
Re: error: TVAPP-00500 on the Mini Guide, also having audio issues. Thanks. Yeah, I’m beginning to think the problem is with the Xfinity app itself. I did uninstall the Xfinity app, shut down the Roku box, restarted the box then REinstalled the Xfinity app. The ‘Mini Guide’ problem I was having seems to have been resolved (for now) but ...
My internet had gone down Friday nite Sept 10 I tried watching TV Saturday morning in the kitchen internet was up and working then I got this ERROR Message TVAPP-00231 Gave up..On Sunday Sept 12 I was able to watch TV from my office (have the ROKU stick). Here we are MONDAY morning Sept 13 and now I can't watch TV in any of the rooms.
If there are any updates available, proceed with the installation. Clear cache and data: - From the Roku home screen, go to Settings > System > Advanced system settings > Network connection reset. - Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
The fix for me was to to assign my Roku device to the Gateway using the xfinity app on my Iphone. Log into the app, tap the Internet icon at the bottom of the screen, tap your modem under devices, tap change Wifi Settings Using xFi, tap your network device name, tap Gateway under network devices, scroll down to see all your connected devices.
We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support, Let us know if there's any ...
I’m experiencing the same thing. Xfinity support was unable to resolve even after exhausting all options. They eventually advised I work with Roku support. Roku - please update the Xfinity Stream app!
Confirm that your Roku is on the same network as the Xfinity on the same account. Example. I have tested that you cannot take a Roku/Stream App tied to Account A and place it on a network with Account B. This will result in TVAPP-00101. ONLY Roku/Stream App tied to Account A will work on Network with Cable modem tied to Account A.
Re: XFinity Stream App Issues - DVR Recordings. @GoonerDawg81, Thank you for the update! If basic troubleshooting steps have been tried and exhausted, we may need to seek assistance from the channel provider themselves. It's important to note that most of the channels on Roku are managed directly by the channel provider, so any issues must also ...