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PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours. Before you start a chat
Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
How can we help? Browse help by category. Account & Security. PS Store & Refunds. Tiered Services. Games. Hardware & Repairs. Safety. Secure sign in with passkey. Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Set up passkey.
Sony Support - Chat. Looking for help? Choose your product and we'll get you to the right group. Please note that you agree to our privacy policy and terms of use by contacting us. Cameras & accessories. TV & Home Video. Home, Car, & Portable Audio. Xperia Mobile, Smart Devices & Mocopi. Aibo. OTC Hearing Aids. VAIO PCs. PlayStation.
Use the live chat if you can’t call the customer service line, or you need help with a technical problem you’re having with your console. You should be connected to a representative within a few minutes after you choose the option to start a live chat.
All support for the Sony Playstation® console, Playstation games and Playstation accessories is handled by Sony Computer Entertainment, Inc. Information is available online at https://support.us.playstation.com/.
Live Chat: Instant messaging system on their support site to chat with an agent in real-time. Phone: Calling their 1-800 number connects you directly with the support team. Email: Submitting request forms via the website which get routed to appropriate teams. Social Media: Tweeting or sending Facebook messages to their official accounts ...