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The Office of Consumer Affairs ( OCA; French: Bureau de la consommation) is a Government of Canada agency under Innovation, Science and Economic Development Canada, which is responsible for consumer protection and promotion. The OCA is mandated "to these responsibilities by building trust in the marketplace so that consumers can both protect ...
The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.
In 2007, the Government of Canada provided FCAC with an additional $3 million for the creation of the Financial Literacy Initiative. In 2009, new federal legislation gave FCAC oversight over payment card network operators. On July 11, 2010, amendments to the Financial Consumer Agency of Canada Act further expanded FCAC’s role in four areas:
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www .consumeraffairs .com. ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [ 5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer ...
The Consumers Council of Canada is a non-profit, volunteer-based consumer organization, promoting consumer rights and responsibilities in Canada. [3] Founded in 1994, the organization is based in Toronto. [1] The Consumers Council of Canada was a member of the Canadian Consumer Initiative. [4] The initiative, initiated by the Office of Consumer ...
t. e. Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or ...
In Canada every federally regulated financial institution is required by law to have a complaint handling process (CHP), a document outlining the process that the financial institution makes available to consumers who wish to lodge a complaint. Every CHP must include certain steps, including referral to ombud services and government regulatory ...