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Robert Isom is. Of course, your communications have a near 100% chance of going to a staff person anyway. Probably with contacting the owner of the site about the outdated information. I doubt that emails to an exec's address go to a staffer. It's possible that an admin is siftiing through them, but that's not the same as a front line customer ...
If you email [email protected] directly, you get this auto response: This is an automated response from American Airlines Customer Relations Thanks for your e-mail! If you are writing us for the first time, we won’t receive your comments unless you contact us using our online form at aa.com.
Customer relations is a 5 alarm dumpster fire, and reservations is “No waivers, no favors”. Plus she has not had to deal with militant anti management unions. Good luck with that. The fact that they are hireing out side both AA and the industry indicates either/or an acceptance of (1) The fact “We (really) suck”. (2).
We want our customer journey to be the best in the industry and we thank you for giving us the opportunity to drive change. While I know you didn't have the best experience traveling with us recently, I do hope you'll give us another try. From all of us at American Airlines, we hope to see you on another flight soon.
The Customer Relations department will respond to our customer’s written complaints within 60 days. Customer Relations can be reached at: U.S. Mail/Overnight Mail American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034 Fax: 480-693-2300 Email AA Customer Relations Opens in a new window (link)
Reply. American Airlines | AAdvantage - American Airlines - Updated Customer Relations Policy - Originally Posted by JackIs Update: agreed to comp $382 check after 4 phone calls. Hotel rate was $205 at the Marriott. There was a $148 charge for dinner/breakfast/bar on there, which they offered to pay w/o me asking for the food.
The Customer Relations department will respond to our customer’s written complaints within 60 days. Customer Relations can be reached at: U.S. Mail/Overnight Mail American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034 Fax: 480-693-2300 Email AA Customer Relations Opens in a new window (link)
The Customer Relations department will respond to our customer’s written complaints within 60 days. Customer Relations can be reached at: U.S. Mail/Overnight Mail American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034 Fax: 480-693-2300 Email AA Customer Relations Opens in a new window (link)
The last time I emailed AA customer service, I received an auto response in about 30 minutes, and a real response 16 hours later. Three weeks sounds unusually long, unless AA gives priority to responses based on elite level and EXPs issues get addressed right away. Aug 22, 2011, 6:09 pm. # 4. JBGL.
American Airlines | AAdvantage (Pre-Consolidation with USAir) - American Airlines Email Address [online complaint form alternatives] - Hi, Does anyone have a direct email address to customer relations at AA. The complaint box limits you to only 1500 characters and my letter is longer than that. Thank you in advance.