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Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. Contact us if you have compliments, concerns or questions about your travel.
You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free.
If you bought your ticket from a travel agent or on another website, contact them for refund help. Have questions about your inflight Wi-Fi? Contact the Wi-Fi service provider.
Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 24 hours.
Send us your comment, question or suggestion, or make a request. We'll be in touch as soon as we can. We use cookies on our website. Your interactions and personal data may be collected on our websites by us and our partners in accordance with our privacy policy.
In the U.S., please contact American Airlines or American Eagle at 800-433-7300 for further information. If assistance is needed in Spanish, you may dial 800-633-3711. If you have a hearing or speech impairment, you may contact American Airlines or American Eagle at 800-543-1586.
How to contact Special Assistance Send us your request online. Submit a disability assistance request Call Special Assistance. To make accessibility arrangements, call us for help: 800-237-7976. For hearing or speech-impaired assistance: 800-735-2988. Contact Reservations for all other questions. Contact Reservations
Request a refund or receipt, or check on your refund status. Receipts and refunds. Learn important information for your day of travel. At the airport. Chat with us live or get 24/7 answers to your questions. American Customer Service. Send us your comment, question or suggestion, or make a request. We'll be in touch as soon as we can.