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Website. www .bca .co .id. PT Bank Central Asia Tbk, commonly known as Bank Central Asia ( BCA) is an Indonesian bank founded on 21 February 1957. It is the largest private bank in Indonesia with an asset of Rp 1.029,83 trillion (USD 68,5 billion) as of 2022. [2] It is headquarters at BCA Tower in Jakarta . Bank Central Asia (BCA) was founded ...
The establishment of the Indonesian Bank Restructuring Agency (IBRA) (Indonesian: Badan Penyehatan Perbankan Nasional, BPPN), lit. "National Banking Revitalization Agency") in early 1998 was one of a series of steps taken by the Indonesian government, in agreement with the International Monetary Fund on 15 January 1998, in response to the banking and economic crisis which emerged following the ...
Top 10 banks ranked by total assets. As of 2023: Bank Mandiri. Bank Rakyat Indonesia (BRI) Bank Central Asia (BCA) Bank Negara Indonesia (BNI) Bank Tabungan Negara (BTN) Bank Syariah Indonesia (BSI) CIMB Niaga.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Digital banking. Digital banking is part of the broader context for the move to online banking, where banking services are delivered over the internet. The shift from traditional to digital banking has been gradual, remains ongoing, and is constituted by differing degrees of banking service digitization. Digital banking involves high levels of ...
Customer success. Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service. It involves proactive engagement, personalized support, and ongoing assistance to help customers derive maximum value from their investments ...
Service assurance is model that is centered on the concept of maximizing customer satisfaction. The belief is that such practices inevitably maximize the long-term profitability of an organization or enterprise. Numerous quality-regulating methods are often interwoven with CSA services. Under the CSA umbrella, it is typical to also find Quality ...