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Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.
A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help. ... Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. Learn about the value, structure, and types of help desks, and how they differ from call centers and customer service.
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Employment.org has been visited by 100K+ users in the past month