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The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency. The technique was first described by G. Lynn Shostack, a bank executive, in the Harvard Business Review in 1984. [5]
Service Blueprint The service blueprint is a way to describe the flow of a customer through a service operation from the start to the finish, along with the actions provided by the service providers both in interaction with the customer and in the "back room" out of sight of the customer. For example, if a customer wishes to purchase a suit ...
Service 4.0. is a collective term for technologies and concepts of service and support function organizations, based on new disruptive technological concepts ( big data, mobility ), the Internet of Things and the Internet of Services. It is a similar concept to industry 4.0, applied to value chain.
Engineering drawing abbreviations and symbols are used to communicate and detail the characteristics of an engineering drawing. This list includes abbreviations common to the vocabulary of people who work with engineering drawings in the manufacture and inspection of parts and assemblies. Technical standards exist to provide glossaries of ...
Service design is the process of creating and improving services to meet the needs and expectations of customers. [ 16] Service design involves creating a service concept that defines the customer's experience, as well as the physical, human, and technological resources required to deliver the service. Service design focuses on the experience ...
In the business sector, business architecture is a discipline [citation needed] that "represents holistic, multidimensional business views of: capabilities, end‐to‐end value delivery, information, and organizational structure; and the relationships among these business views and strategies, products, policies, initiatives, and stakeholders ."
A service blueprint for a hypothetical fast food outlet. Blueprinting is a technique designed to document the visible customer experience. [71] In its simplest form, the service blueprint is an applied process chart which shows the service delivery process from the customer's perspective.
Software blueprint. A software blueprint is the final product of a software blueprinting process. Its name derives from an analogy with the term blueprint as used within the traditional construction industry. Therefore, a true software blueprint should share a number of key properties with its building-blueprint counterpart.