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The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency. The technique was first described by G. Lynn Shostack, a bank executive, in the Harvard Business Review in 1984. [5]
Service design is the process of creating and improving services to meet the needs and expectations of customers. [ 16] Service design involves creating a service concept that defines the customer's experience, as well as the physical, human, and technological resources required to deliver the service. Service design focuses on the experience ...
Service 4.0. is a collective term for technologies and concepts of service and support function organizations, based on new disruptive technological concepts ( big data, mobility ), the Internet of Things and the Internet of Services. It is a similar concept to industry 4.0, applied to value chain.
4+1 is a view model used for "describing the architecture of software-intensive systems, based on the use of multiple, concurrent views". [1] The views are used to describe the system from the viewpoint of different stakeholders, such as end-users, developers, system engineers, and project managers. The four views of the model are logical ...
In the business sector, business architecture is a discipline [citation needed] that "represents holistic, multidimensional business views of: capabilities, end‐to‐end value delivery, information, and organizational structure; and the relationships among these business views and strategies, products, policies, initiatives, and stakeholders ."
Engineering drawing abbreviations and symbols are used to communicate and detail the characteristics of an engineering drawing. This list includes abbreviations common to the vocabulary of people who work with engineering drawings in the manufacture and inspection of parts and assemblies. Technical standards exist to provide glossaries of ...
A service blueprint for a hypothetical fast food outlet. Blueprinting is a technique designed to document the visible customer experience. [71] In its simplest form, the service blueprint is an applied process chart which shows the service delivery process from the customer's perspective.
Software blueprint. A software blueprint is the final product of a software blueprinting process. Its name derives from an analogy with the term blueprint as used within the traditional construction industry. Therefore, a true software blueprint should share a number of key properties with its building-blueprint counterpart.