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Learn about the role, responsibilities and challenges of a chief customer officer (CCO), the executive responsible for the total relationship with an organization’s customers. Find out how CCOs are defined, measured, trained and supported by various associations and resources.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
Learn about the role, responsibilities, and qualifications of an account manager, who is a person who works for a company and manages sales and relationships with particular customers. Find out how account managers differ from key account managers and global account managers, and what models and associations are related to this field.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
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