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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
One of the most dynamic and fastest growing sectors in the Philippines is the information technology – business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and ...
Business process outsourcing. Business Process Outsourcing ( BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its ...
A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen as an open workspace for call center agents, with workstations that ...
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
concentrix .com. Concentrix is a global technology and services company. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. [4] Concentrix is headquartered in Newark, California. Concentrix made its debut on the Fortune 500 list in 2024, ranking #499.
The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021. The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017.
It opened its first international office in Brno, Czech Republic in 2004 to support its European clients. In 2006, its employee strength reached 10,000 and its name was changed from Progeon Limited to Infosys BPO Limited. It was renamed to Infosys BPM Limited in 2018. In 2019, Infosys BPM formed a joint venture with Hitachi, Panasonic and ...