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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Infosys BPM. 2021. Archived from the original on 5 August 2019. Retrieved 30 March 2022. ^ "Infosys BPO looking for buyouts to double its revenues to $1bn". Economic Times. Retrieved 1 August 2013. ^ a b "Annual Report for FY 2013-14" (PDF). Infosys BPO. Retrieved 7 Jun 2014. ^ "Irish customer contact centre operator Eishtec acquired by Infosys ...
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail. [1][2] Customer service representatives answer ...
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many software come with a softphone), email, live chat ...
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider.
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One of the most dynamic and fastest growing sectors in the Philippines is the information technology – business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a ...
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