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Learn about the role, responsibilities and challenges of a chief customer officer (CCO), the executive responsible for the total relationship with an organization’s customers. Find out how CCOs are defined, measured, trained and supported by various associations and resources.
Learn about the role, duties and skills of an administrative assistant, also known as an administrative support specialist or a secretary. Find out the employment outlook and salary information for this occupation in various industries and fields.
Learn about the role, responsibilities, challenges and trends of a chief marketing officer (CMO), a C-suite executive who leads marketing activities in an organization. Find out the average CMO tenure, gender and diversity statistics, and related terms and references.
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
A chief executive officer (CEO) is the highest officer in charge of an organization, especially a company or nonprofit institution. Learn about the origins, responsibilities, and international use of the CEO title, as well as related positions and examples of subordinate executives.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
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