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When you remove the Microsoft Authenticator app from your phone and erase all data, typically the link between the app and your Microsoft account is also broken. This is because the Authenticator app relies on specific data on the device (such as keys and tokens) to authenticate, and this data is erased along with it when you wipe the device. 2.
To update your two-step authenticator on your new phone, you will need to transfer the account to your new device. Here are the steps you can follow: Install the Microsoft Authenticator app on your new phone. Sign in to your Microsoft account on your new phone. Open the Microsoft Authenticator app on your new phone.
Go to https://account.microsoft.com, on the "Security" tab in the "Additional Security Options" section click on "Microsoft Authenticator App" click on "Remove". Hope this can help you solving the issue.
I need to sign in to my Microsoft Outlook Mail Account (mail provided by the school), but after I sign in with my user name and password it asks for varification with the Authenticator app. (I had deleted the Microsoft Authenticator App and the Outlook Mail app because there wasn't any storage space remaining on my phone.)
Despite logging into my Microsoft Authenticator account on the new device, I noticed that my profiles didn't transfer. Following online instructions, I backed up to the cloud. However, as I'm already logged in on the new device, I can't locate the prompt to restore from backup nor find the option to log out to access this link.
Kindly check this thread from Microsoft Authenticator Forum The Authenticator app is requesting a code from the app itself - Microsoft Q&A if it may provide nay suitable information. In the meantime, I would like to share some information with you, since we have dedicated support team for Microsoft Authenticator related query.
Thank you for writing to Microsoft Community Forums. I understand that you want to how the Microsoft Authenticator App works. The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor verification. Two-factor verification helps you to access your accounts more securely, especially while viewing sensitive information.
If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link however make sure you don't have a personal Microsoft account already set up in the authenticator app; https://support ...
Thanks for posting in the Microsoft Community. We are happy to assist you. Based on your description if your account is a Microsoft365 Work/School account and if you are an end user/if you are an admin but another user has admin rights, it is suggested to contact your admin and ask the admin to reset the Authentication method for your account.
Microsoft Authenticator - Microsoft Q&A. Of course, we will also keep this post here, and there may be users who know more or other people with relevant knowledge who will post their opinions and possible solutions to your problem here. If you have any questions, please feel free to let me know.
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