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If you’re having a problem with a Temu order or an issue with your account, there are several easy ways to get in touch with Temu’s customer service team. For instance, start a chat with Temu through the app or website, or send a DM to one of Temu’s social media accounts.
Contact us. Real-time and fast responses. Need help？ You can contact Temu customer service for help. Contact us. Office address. Suite 355, 31 St. James Avenue, Boston, Massachusetts 02116, USA. Please note, returns will not be accepted at this address. If you want to return your items, please click here. We are also available on social media.
If you’re trying to reach Temu’s customer service via phone, call (888) 495-8368. For other options, see below.
Phone: 1-888-480-8368. Email: help@temu.com. Contact Options on Website. On Temu.com, click “Contact Us” at the bottom to access both an email and phone number. Temu prefers this option they told me and they don’t want you contacting them on the phone but last I checked the phone still works fine. Advertisement. Physical Address.
For questions on specific items, you can message us from the Temu app or Temu.com. For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions.
Temu’s customer service phone number is 1-888-975-8368. This toll-free number is available for customers in the United States. When you call this number, you’ll be connected to a Temu representative who can assist you with your inquiries or concerns.
You will typically receive a response from TEMU customer service within 24 hours. However, allow up to 3 business days for complex issues. Email is best for general inquiries, order status updates, returns, feedback and non-urgent issues. For immediate assistance, consider contacting by chat or phone instead.