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2. Service design - Wikipedia

   en.wikipedia.org/wiki/Service_design

   Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely.

3. Service-oriented architecture - Wikipedia

   en.wikipedia.org/wiki/Service-oriented_architecture

   In software engineering, service-oriented architecture ( SOA) is an architectural style that focuses on discrete services instead of a monolithic design. [1] SOA is a good choice for system integration. [2] By consequence, it is also applied in the field of software design where services are provided to the other components by application ...

4. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   Service quality. Service quality ( SQ ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]

5. Service blueprint - Wikipedia

   en.wikipedia.org/wiki/Service_blueprint

   Service blueprinting has three main applications: simple representation; diagnosing operational deficiencies and service design (planning for structural change or new service development). (1) Simple Representation A basic application for blueprints is as a simple form of representing or codifying what is actually occurring in the current ...

6. Operations management for services - Wikipedia

   en.wikipedia.org/wiki/Operations_management_for...

   Service ideas ranging from process design, to lean systems, quality management, capacity and scheduling have been widely applied to internal services.: 30–32 Service design. Service design begins with a business strategy and service strategy. The business strategy defines what business the firm is in, for example, the Walt Disney Company ...

7. Form (architecture) - Wikipedia

   en.wikipedia.org/wiki/Form_(architecture)

   A form is a product of the designer's creativity. An architect's intuition suggests a new form that eventually blossoms, this explains similarities between the buildings with disparate functions built by the same architect; A form is dictated by the prevailing set of attitudes shared by the society, the Zeitgeist ("Spirit of Age").

8. Operations management - Wikipedia

   en.wikipedia.org/wiki/Operations_management

   Operations management is concerned with designing and controlling the production of goods and services, [1] ensuring that businesses are efficient in using resources to meet customer requirements. It is concerned with managing an entire production system that converts inputs (in the forms of raw materials, labor, consumers, and energy) into ...

9. Service system - Wikipedia

   en.wikipedia.org/wiki/Service_system

   A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...