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This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Customer service job descriptions provide you with insights into the work experience, technical and soft skills, and other credentials an employer is seeking. This type of information provides an excellent starting place for what to include in your resume.
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Customer service job descriptions should include details about the mission of a company, the specifics of the role, the requirements and desired experiences for qualified candidates to bring to the role, and the benefits and perks of working at your company.
Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
Display a courteous and empathetic attitude to all customers. Perform research to answer customer inquiries and requests. Grow existing customer accounts through exceptional customer service and effective sales techniques. Meet quantitative performance metrics as outlined. Keep customer accounts current by updating databases during calls.
Responsibilities. Handle customer inquiries and complaints via phone, email, or social media. Provide product and service information to customers. Process orders and transactions. Manage and resolve customer complaints. Identify and escalate issues to supervisors. Follow up on customer interactions.
Establish new customer accounts, recording account information on written forms or digitally. Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Select appropriate responses to customer issues and work quickly to resolve them.