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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.

3. Business process outsourcing - Wikipedia

   en.wikipedia.org/wiki/Business_process_outsourcing

   BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Learn about the benefits, threats, and challenges of BPO, as well as its sub-segments and examples.

4. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.

5. Business process - Wikipedia

   en.wikipedia.org/wiki/Business_process

   A business process is a collection of related activities or tasks that produce a service or product for a customer. Learn about the different types of business processes, how they are modeled and managed, and the historical origins of the concept.

6. Outsourcing - Wikipedia

   en.wikipedia.org/wiki/Outsourcing

   Outsourcing is a business practice of using external providers for business processes that would otherwise be handled internally. Learn about the origin, motivation, and examples of outsourcing, as well as the related concepts of offshoring, insourcing, and midsourcing.

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.

8. Concentrix - Wikipedia

   en.wikipedia.org/wiki/Concentrix

   Concentrix is an American multinational business process outsourcing company that provides call center, customer care, sales, technical support and debt collection services. It has grown through multiple acquisitions, including Convergys and Webhelp, and faced criticism for its HMRC contract in the UK.

9. Acquire BPO - Wikipedia

   en.wikipedia.org/wiki/Acquire_BPO

   Acquire BPO (formerly Acquire Asia Pacific) is a global business process outsourcing company that offers contact centre, back office, automation and intelligence services. It has a delivery center in the Philippines and operates in Australia, the US and the Dominican Republic.